Support Services Program

The COVID-19 Support Services Program is a new program to help people in counties who need support to successfully quarantine or isolate due to COVID-19.

If you are asked by a health care professional, health department, or contact tracer to isolate or quarantine because of COVID-19 and you need to stay home from work, you may be eligible for support for:

  • Financial relief to help with rent, mortgage, bills, medical care, childcare or other living expenses
  • Home-delivered groceries or meals
  • Transportation to and from certain locations such as doctor appointments or non-congregate shelter
  • Medication delivery
  • COVID-19 supplies such as face masks and hand sanitizer
  • Connection to primary medical care

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Frequently Asked Questions

Why are support services needed?

Why are support services needed?

Frontline workers often spend time in environments where they are at higher risk of exposure and less likely able to physically distance. As a result, evidence from testing in North Carolina and around the country indicates they are experiencing higher rates of infection. Often these occupations are low-wage and do not offer paid sick leave or health insurance. Without supportive services, individuals asked to quarantine or isolate due to COVID-19 are forced to choose between staying home or working to meet their financial and family needs. If people cannot stay home when they are sick, it makes it harder to slow the spread of the COVID-19.

    Where will support services be available?

    Where will support services be available?

    Support services are being provided in four regions of the state that have counties with the highest rates of COVID-19 cases.

    • Region 1: Gaston, Mecklenburg;
    • Region 2: Chatham, Lee, Montgomery, Stanly, Randolph, Rowan;
    • Region 3: Durham, Franklin, Granville, Nash, Vance, Wake, Warren; and
    • Region 4: Bladen, Columbus, Craven, Duplin, Greene, Hoke, Johnston, Lenoir, Pitt, Robeson, Sampson, Scotland, Wayne, Wilson.

    NCDHHS may adjust the service areas over time if areas of North Carolina with high rates of cases change during the COVID-19 pandemic.

    Who is eligible to receive support services covered by this program?

    Who is eligible to receive support services covered by this program?

    To be eligible for support services, you must first be identified by a medical professional or a state or local public health official as needing to quarantine or isolate because you:

    • Have tested positive for COVID-19,
    • Are waiting for the results of a COVID-19 test,
    • Were exposed to someone who has tested positive for COVID-19, or
    • Need to do so as a precautionary measure because you are in a high-risk group (e.g. over 65; suffers from underlying health conditions, such as respiratory or chronic disease or compromised immunities).

    You must attest to certain additional eligibility criteria, including that you live in the target service area, have been asked by a health care professional to quarantine or isolate, will only be able to safely and effectively quarantine or isolate with one or more of the support services, and agree to remain in quarantine or isolation for the entire length of time you are directed to do so. Citizenship is not required for this program. Individuals will not be asked to provide identification or a Social Security Number.

    Individuals may receive support services for up to 14 days, or longer if a health care professional verifies the need for additional time in quarantine or isolation.

    Download the attestation form individuals must complete to be eligible for support services.

    How does someone receive support services?

    How does someone receive support services?

    If an individual needs to quarantine or isolate and requires support services and access to primary medical care to do so safely and effectively, a health care professional can refer the individual to a Community Health Worker organization. These organizations are responsible for supporting individuals throughout their quarantine or isolation period and for making sure they receive the support services they need.

    Your Community Health Worker will help you develop a plan so you can safely isolate or quarantine, while still taking care of your loved ones.

    They will assess your need, determine eligibility, make a support plan, connect individuals to organizations that can provide support services, and monitor your needs throughout the isolation or quarantine period.

    What support services will be available?

    What support services will be available?

    NCDHHS has identified five categories of support services, in addition to helping people access primary medical care, including:

    1. Food and nutrition assistance such as home-delivered meals or groceries;
    2. A one-time COVID-19 relief payment to assist the individual and their family in meeting basic living expenses such as housing, food, utilities, medical costs, child care costs, and household bills while in isolation or quarantine;
    3. Private transportation provided in a safe manner to/from testing sites, non-congregate shelter, medical visits, and sites to acquire food (if delivery is not feasible);
    4. Medication delivery; and
    5. COVID-related over-the-counter supplies, such as a face mask, hand sanitizer, thermometer, and cleaning supplies.
    When will support services be available?

    When will support services be available?

    Support services are currently available to eligible individuals and are expected to be available until late 2020, depending on when funds are exhausted. This fact sheet available in English and Spanish provides an overview of the program and actionable steps that partners, including providers, testing sites, and contact tracers, can take to refer residents to support services.

    Who are the COVID-19 Support Services Program partners?

    Who are the COVID-19 Support Services Program partners?

    Regional partners have been selected through a Request for Applications (RFA) to either directly deliver or partner with local community-based organizations to provide access to primary medical care and deliver social supports to individuals in isolation or quarantine and their families. These partners are:

    • Region 1: Quality Home Care Services doing business as (d/b/a) Quality Comprehensive Health Center
    • Region 2: Piedmont Health Services and Sickle Cell Agency
    • Region 3: Duke University Health System
    • Region 4: ADLA, Inc
    How can I learn more?

    How can I learn more?

    Call 844-628-7223 to learn more.