Support Services Program Version en Español Launched in August 2020 in COVID-19 “hot spots” throughout NC, the COVID-19 Support Services Program is a temporary program designed to help people safely quarantine or isolate due to COVID-19. The types of services offered through the program will narrow as all original program funds have been spent. NCDHHS is currently finalizing the continuation of the food assistance through the program and will open applications for assistance soon. Food assistance has been one of the top requested services from recipients. Since its launch, the program has provided over 41,800 households with: Financial relief to help with rent, mortgage, bills, medical care, child care or other living expenses Home-delivered groceries or meals Transportation to and from certain locations such as doctor appointments or non-congregate shelter Medication delivery COVID-19 supplies such as face masks and hand sanitizer Connection to primary medical care Support Services were available through early 2021 on a first-come, first-served basis, and the initial COVID-19 Support Services Program application intake period closed when the available funds were fully committed. NCDHHS is currently finalizing the continuation of food assistance through the program and will open applications for assistance soon. If you need help immediately, or if you need help beyond food assistance, you may be eligible for support through the Community Health Worker Program — available in 55 counties. You can also call 2-1-1 for assistance. Community Health Worker Program Working alongside the Support Services Program, the Community Health Worker Program is available in 55 counties. Frontline public health workers and trusted community members connect North Carolinians with medical and social supports such as diagnostic testing, behavioral health services, education about vaccines and vaccine registration. Since early 2021, community health workers have helped make vaccine registration easier for their communities and to date have registered over 15,700 individuals for a COVID-19 vaccine. The Community Health Worker Program plans to expand to support 100 counties by the end of Summer 2021. This program has served around 500,000 North Carolinians to date. Frequently Asked Questions Why are support services needed? Even with the availability of a vaccine, frontline workers continue to live and work in environments where they are at higher risk of exposure and less likely able to physically distance. As a result, evidence from testing in North Carolina and around the country indicates they are experiencing higher rates of infection. Often these occupations are low-wage and do not offer paid sick leave or health insurance. Without supportive services, individuals asked to quarantine or isolate due to COVID-19 are forced to choose between staying home or working to meet their financial and family needs. If people cannot stay home when they are sick, it makes it harder to slow the spread of the COVID-19. Will the Support Services Program return to my county? We will announce counties for ongoing food assistance through the program soon. Supports are available through local community-based organizations and resources, but enhanced services through the Support Services Program are no longer available. Are there alternative programs available in my community if Support Services are not available? If so, what services are available? Assistance is currently available through the NCCARE 360 program. Additionally, NCDHHS is currently developing a listing of county resources and services and connecting people to these resources via the Community Health Worker program. These support services will vary by county and community, but will include food and transportation services, as well as medical and other social supports. People can also call 2-1-1 to be connected to services and resources in their community. Who can I contact if I have questions? For general inquiries or to be connected to a CHW, please contact (844) 628-7223. For more information or with questions, please contact Maria Ramirez Perez at Maria.Perez@dhhs.nc.gov, Hannah Wessler at Hannah.Wessler@dhhs.nc.gov, and John Resendes at John.Resendes@dhhs.nc.gov.