COVID-19 Test Home Collection Kit Program About the program Getting tested for COVID-19 is about protecting yourself and your loved ones. To help ensure everyone has access to COVID-19 testing, the NC Department of Health and Human Services, in partnership with NC-based Labcorp, has launched a pilot program to provide 35,000 no-cost, at-home COVID-19 collection kits for North Carolinians who may face difficulties traveling to testing sites. If you are experiencing COVID-19 symptoms or think you may need to get tested, please get tested. Who is eligible for the no-cost collection kit program? Persons who receive Food and Nutritional Services (FNS) benefits Persons with a disability that may make it difficult to travel to a COVID-19 testing site. Disabilities may include: cognitive/intellectual, physical and sensory, substance abuse, mental health and other disabilities that impact their ability to access COVID-19 testing sites. How it Works in Four Easy Steps Request a collection kit. Go to www.pixel.labcorp.com/nc and follow the instructions to request your at-home collection kit. Once requested, your kit will be mailed to you via FedEx Overnight shipping. Register your kit and collect your sample. Carefully follow the instructions included in your collection kit. These instructions will tell you how to register your kit online and use the swab provided to collect your sample that will be tested. Mail your sample back to the lab. Use the prepaid shipping envelope included in your collection kit to mail your sample back to the lab. Check your results. Using your secure Pixel by Labcorp account you made in Step 1, check your test results. The results will typically be available 1-2 days after the sample arrives at the lab. Frequently Asked Questions Who is eligible to obtain the COVID-19 at-home kit? At this time, the Pixel by Labcorp® COVID-19 PCR Test Home Collection Kit is available free of charge to current North Carolina residents over the age of 18 who are currently receiving Food and Nutrition Services (Food Stamps) benefits or persons with a disability that may make it difficult to travel to a COVID-19 testing site. Disabilities may include: cognitive/intellectual, physical and sensory, substance abuse, mental health and other disabilities that impact their ability to access COVID-19 testing sites. North Carolina residents who are not eligible for no-cost home testing may still order a home test kit from Pixel by Labcorp®. Refer to Labcorp for further information or to order a test kit. Can I purchase a kit for travel? The Pixel by Labcorp® COVID-19 PCR Test Home Collection Kit is designed to determine active infection of SARS-CoV-2. Many destinations require negative results within a specific timeframe. We recommend that you reach out to your destination’s government for their specific requirements and timelines before making your purchase. Can I ship a kit internationally? Pixel by Labcorp® services are only available in the US. Unfortunately, kits cannot be shipped internationally. If you are an eligible individual and are interested in a no-cost Pixel by Labcorp® PCR Test Home Collection Kit through the NC DHHS program, those kits must be shipped to addresses in North Carolina. North Carolina residents who are not eligible for no-cost home collection kits through NCDHHS may still order a home test kit from Pixel by Labcorp®. Refer to Labcorp for further information or to order a test kit. Where can I learn more about COVID-19? For the latest information on the COVID-19 pandemic, visit the North Carolina Department of Health and Human Services Covid-19 Response website (embed hyperlink: https://covid19.ncdhhs.gov/) For the latest information on the COVID-19 pandemic, visit the CDC website. What is the methodology for Labcorp's COVID-19 test? The Pixel by Labcorp™ COVID-19 PCR Test Home Collection Kit is a molecular test, also known as a reverse polymerase chain reaction (RT-PCR) test or a nucleic acid amplification test (NAAT). This test detects the presence or absence of SARS-CoV-2, the virus that causes COVID-19. Is this test authorized by the FDA? Yes. Read the FDA's press release. Pixel by Labcorp offers this test and collection kit with an FDA Emergency Use Authorization. This means that while the laboratory performing this test has validation data to support offering this test and the collection kit, neither have been approved or cleared by the FDA. This test has only been authorized by FDA for detection of nucleic acid from SARS-CoV-2 (i.e., the COVID-19 virus), and not for any other virus or pathogen. It is only authorized during the duration of the COVID-19 emergency declaration by federal regulators. Labcorp may modify or cease to offer the test and the test kit upon direction of state or federal regulators in its sole discretion. Please see the Patient Fact Sheet and the Health Care Provider Fact Sheet for additional information. How accurate is this test? Labcorp is committed to scientific excellence. You can read about the performance of this test in our FDA Emergency Use Authorization Summary. Other studies have also examined and confirmed the satisfactory performance of self-collected nasal swabs. What is a false negative result? The test can sometimes show a negative result even if you are infected SARS-CoV-2, the virus that causes COVID-19. This can happen if: It is too early in infection for the test to detect the virus. There was a problem with your sample or the test itself. If your results are negative and you’re having symptoms, continue to follow isolation precautions and ask your healthcare provider if you need further testing. If your results are negative and you don’t have any symptoms, continue to monitor for any symptoms up to 14 days after your last possible exposure. What is a false positive result? This test can sometimes show a positive result even if you are not infected with SARS-CoV-2, the virus that causes COVID-19. This test has been designed to minimize false positive results but they can still happen due to problems with the sample that can occur during collection, transport, and/or testing. If you are concerned about the accuracy of your results, ask your healthcare provider if you need further testing. Can I order a test for someone else? No, the person ordering the test must also be the person completing the testing. Test kits for individuals under the age of 18 must be ordered by a physician and will then be shipped directly to the recipient's home address. When will I receive my kit? Pixel by Labcorp® COVID-19 PCR Test Home Collection Kits are shipped via FedEx Priority Overnight®. Most kits ordered by 3 p.m. ET will arrive the next day; kits ordered after 3 p.m. ET will likely arrive in two days. Due to FedEx shipping schedules, there may be a delay if your order is placed on a weekend or around a holiday. How do I register my kit? After you receive your kit, you can register it at this link. You will be prompted to enter the unique 12-digit barcode printed on the side of the collection tube. How does the Pixel by LabCorp™ process work? North Carolinians belonging to eligible populations may request test kits via the Pixel by Labcorp® website (hyperlink: https://www.pixel.labcorp.com/nc). Pixel by Labcorp® will send you an email when your kit has shipped and when it has been delivered. Follow the enclosed instructions to register your kit and collect your sample. Use the included FedEx overnight shipping envelope to return your sample to the laboratory, following all the instructions on what to include with your sample. You will receive an email when your results are ready and can be accessed through your Pixel by Labcorp® account. How long is my sample stable for testing? The transport kit is designed to maintain specimen stability during overnight shipping. It’s important to bring your sample to a Fedex drop box on the same day you collect it before the last pickup for Express shipping. View drop box locations and pickup schedules. Or, you can refer to the flyer in your kit to schedule a FedEx pickup on the day of collection. How do I collect my sample? Pixel by Labcorp® will send you everything you need to collect your nasal swab sample, including step-by-step instructions. Sample collection is quick, simple and painless. Is it safe to send my sample in the mail? Pixel by Labcorp® provides detailed instructions for the collection and transport of your sample. Your kit contains the appropriate shipping materials to safely send your sample to our lab. What is the price of the COVID-19 test? The Pixel by Labcorp® COVID-19 PCR Test Home Collection Kit is available free of charge to current North Carolinians belonging to qualified populations. North Carolina residents who are not eligible for no-cost, home testing may still request an at-home COVID-19 collection kit from Pixel by Labcorp®. Refer to [https://www.pixel.labcorp.com/at-home-test-kits/covid-19-test-home-coll…] for further information or to request a test kit. Pixel by Labcorp® offers three payment options for the at-home COVID-19 collection kit: Bill insurance ($0 upfront) Access public funding for uninsured ($0 upfront) Pay out of pocket ($119) Pixel by Labcorp® can bill your insurance or, if you are uninsured, can utilize federal funds to cover the cost of this test on your behalf. Federal legislation enacted in March 2020 requires comprehensive private health insurance plans to cover this test and provides funds for reimbursement to providers for COVID-19 testing for uninsured patients. You can also choose to pay out-of-pocket ($119). All testing from Pixel by Labcorp® includes the cost of physician services from PWNHealth, the independent physician services that reviews all requests. What happens if I don’t collect my sample correctly? If you are not able to collect an adequate sample or you do not ship your sample within 24 hours of collection, the lab may not be able to perform your test. If this happens, we'll contact you to discuss next steps. Can I go to a Labcorp Patient Service Center to get this test? No, this test uses a home collection kit. Pixel by Labcorp® will send you everything you need to collect your nasal swab sample and ship it back to the lab. To protect the health of Labcorp patients, staff and community, please do not enter a Labcorp patient service center if you are experiencing symptoms. How long does it take to get COVID-19 test results back? Currently the average time to deliver results is 1-2 days from when your sample is received at the lab. Labcorp processes samples seven days a week. What information will be included on my COVID-19 report? In addition to the digital lab report viewable on the Pixel by Labcorp® site, you can also download an official copy of your lab report. Will someone contact me about my results? If your COVID-19 test is result is "Detected" (positive), a physician or staff member from PWNHealth will contact you directly by phone or mail. Pixel by Labcorp® has contracted with PWNHealth LLC and its affiliated professional entities (collectively, PWNHealth) to provide physician services. Labcorp and PWNHealth will report COVID-19 test results to appropriate public health agencies in accordance with applicable requirements. Can I order multiple tests? Due to limited supply, we ask eligible residents of North Carolina only order a single kit for their own personal use per transaction. After I order a test, when should I take it? Due to limited supply, please order a Pixel by Labcorp® COVID-19 PCR Test Home Collection Kit only if you are able to perform the test within 7 days of receiving the kit. What do I do if my test is positive? Per CDC guidelines, if your test comes back positive and you had symptoms, you should stay home and isolate (avoid anyone in your household) until you can say yes to all three questions: - Has it been at least 10 days since you first had symptoms? AND - Has it been 24 hours since you last had a fever without using fever-reducing medicine? AND - Have your symptoms, such as coughing and shortness of breath, improved? Learn more about the steps you should take after you've been tested. If you have tested positive for COVID-19, the local health department or another member of the COVID-19 Community Team will call to ensure you have the information and support you need, such as tips for staying at home and monitoring symptoms. Who should I contact if I have questions? If you have further questions, please refer to the Pixel by Labcorp® support page at: https://support.pixel.labcorp.com/hc/en-us or contact customer service via phone at 1 (800) 833-3935 or email at email@example.com Is Labcorp sharing my data with any other third-party organizations? Pixel by Labcorp® does share data with PWN, their provider network who generates the physician order for the test and contacts the consumer for a medical consult in the event of a positive test. There is also required state-level reporting that Pixel by Labcorp® must participate in.