Support Services Program Version en Español Anyone who tests positive for or who has been exposed to COVID-19 needs to quarantine or isolate. If you need help with food to safely isolate or quarantine or if you are at high-risk for severe illness due to COVID-19 as defined by the CDC, find a Community Health Worker in your area. About the Support Services Program SSP Fact Sheet Launched in August 2020 in COVID-19 “hot spots” throughout North Carolina, the COVID-19 Support Services Program is a temporary program designed to help people safely quarantine or isolate due to COVID-19. Since its launch, the program has provided over 41,800 households with: Financial relief to help with rent, mortgage, bills, medical care, childcare, or other living expenses Home-delivered groceries or meals Transportation to and from certain locations such as doctor appointments or non-congregate shelters Medication delivery COVID-19 supplies such as face masks and hand sanitizer Connection to primary medical care The program narrowed its focus in May of 2021, when all available funds were spent. Beginning Oct. 4, 2021, the program will continue providing food assistance to North Carolinians facing food insecurity during a COVID-19 isolation or quarantine, as well as those at high risk for severe illness due to COVID-19, as defined by the CDC. Food assistance has been one of the top requested services by program recipients. Applications for assistance will open soon. If You Need Help Beyond Food to Isolate or Quarantine If you need help beyond food assistance, you may be eligible for support through the Community Health Worker Program — available in all 100 counties. About the Community Health Worker Program Working alongside the Support Services Program, the Community Health Worker Program is available in all 100 counties. Frontline public health workers and trusted community members connect North Carolinians with medical and social supports such as diagnostic testing, behavioral health services, education about vaccines, and vaccine registration. Frequently Asked Questions Why are support services needed? Even with the availability of a COVID-19 vaccine, frontline workers continue to live and work in environments where they are at higher risk of exposure to COVID-19 and are less likely to be able to physically distance. As a result, evidence from testing in North Carolina and around the country indicates they are experiencing higher rates of infection. Often these occupations are low-wage and do not offer paid sick leave or health insurance. Without supportive services, individuals asked to quarantine or isolate due to COVID-19 are forced to choose between staying home or working to meet their financial and family needs. If people cannot stay home when they are sick, it makes it harder to slow the spread of COVID-19. Will the Support Services Program return to my county? The Support Services Program is available in 34 counties across the state: Brunswick, Carteret, Chatham, Columbus, Craven, Duplin, Durham, Edgecombe, Franklin, Granville, Greene, Halifax, Harnett, Johnston, Jones, Lee, Lenoir, Moore, Nash, New Hanover, Onslow, Orange, Pamlico, Pender, Person, Pitt, Richmond, Sampson, Scotland, Vance, Wake, Warren, Wayne and Wilson. Are there alternative programs available in my community if Support Services are not available? If so, what services are available? Assistance is currently available through the NCCARE 360 program. Additionally, NCDHHS is currently developing a listing of county resources and services and connecting people to these resources via the Community Health Worker program. These support services will vary by county and community, but will include food and transportation services, as well as medical and other social supports. Who can I contact if I have questions? For more information or with questions, please contact Hannah Wessler at Hannah.Wessler@dhhs.nc.gov or John Resendes at John.Resendes@dhhs.nc.gov. For information about the Pandemic Electronic Benefit Transfer (P-EBT) program, which helps families with eligible children whose access to meals has been impacted by COVID-19, visit the P-EBT webpage.