Child Care Information for Families

North Carolina has moved into Phase 2 Safer At Home. Child care facilities, day camps and overnight camps are open with enhanced cleaning and screening requirements.

A hotline is available to help families find child care programs that are open and meeting NCDHHS health and safety guidelines. Parents and caregivers can call (888) 600-1685 from 8 a.m. to 5 p.m., Monday through Friday. 

Care options are available in licensed child care facilities for children from infants through age 12.

The hotline is in partnership with the NC Child Care Resource and Referral Network. After calling the hotline, individuals must contact the child care program to receive the proper enrollment forms.

Financial Assistance through May 2020

NCDHHS established an Emergency Child Care Subsidy Program for essential workers as defined in Executive Order 121.

Signups for financial assistance for essential workers ended on May 8, at the same time that North Carolina moved into Phase 1 and the “essential business” designation was removed. 

NCDHHS will continue to provide financial assistance through May 31 for families who were enrolled in the Emergency Child Care Subsidy program as of May 8. The Emergency Child Care Subsidy program will end on May 31.
 

Frequently Asked Questions

Are child care facilities open?

Are child care facilities open?

In Phase 2 Safer At Home child care facilities, day camps and overnight camps will be open with enhanced cleaning and screening requirements. Child care facilities that are open should follow the updated health guidance.

Child care centers that choose to remain open or reopen should stay up-to-date on the latest information for continued operation stay informed of NCDHHS' guidance for child care settings.

For families, a hotline is available to help essential workers find child care programs that agree to meet health and safety guidelines. Parents and caregivers can call (888) 600-1685 from 8 a.m. to 5 p.m., Monday through Friday. 
 

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