Child Care Information for Families Child care facilities, day camps and overnight camps remain open with enhanced cleaning and screening requirements. Many families across the state need extra help finding school-age care options, as many schools have continued to operate using remote learning, and others are operating with children onsite on alternate days or weeks to meet social distancing requirements. It is important that families have a safe place for their children to do remote learning during the typical school day while they are at work. A hotline is available to help families find child care programs that are open and meeting NCDHHS health and safety guidelines. Parents and caregivers can call (888) 600-1685 from 8 a.m. to 5 p.m., Monday through Friday. Care options are available in licensed child care programs for children from infants through age 12. View a flyer about the hotline in English and Spanish. The hotline is a collaboration of the North Carolina Department of Health and Human Services (NCDHHS) and the North Carolina Child Care Resource and Referral (CCR&R) network. Frequently Asked Questions Are child care facilities open? Child care facilities are open to serve the children and families of North Carolina. Child care facilities must follow the guidance in the ChildCareStrongNC Public Health Toolkit. How can I share information about the child care hotline with others who may need child care? Flyers are available to provide more information about the hotline in English and Spanish. What if I need help paying for child care? Families may be eligible for help paying for child care through the Child Care Subsidy program. See if your family is eligible for the Child Care Subsidy program.