Child Care Information for Families

North Carolina entered Safer At Home Phase 2.5 under Executive Order 163.

Child care facilities, day camps and overnight camps remain open with enhanced cleaning and screening requirements.

Many families across the state need extra help finding school-age care options, as many schools have started the year with remote learning only, and others are operating with children onsite on alternate days or weeks to meet social distancing requirements. It is important that families have a safe place for their children to do remote learning during the typical school day while they are at work.

A hotline is available to help families find child care programs that are open and meeting NCDHHS health and safety guidelines. Parents and caregivers can call (888) 600-1685 from 8 a.m. to 5 p.m., Monday through Friday. Care options are available in licensed child care programs for children from infants through age 12.

View a flyer about the hotline in English and Spanish.

The hotline is a collaboration of the North Carolina Department of Health and Human Services (NCDHHS) and the North Carolina Child Care Resource and Referral (CCR&R) network.

Frequently Asked Questions

Are child care facilities open?

Are child care facilities open?

Yes. In Phase 2 Safer At Home child care facilities are open with enhanced cleaning and screening requirements. Child care facilities that are open should follow the ChildCareStrongNC public health guidance.

Child care programs that choose to remain open or reopen should stay up-to-date on the latest information for continued operation stay informed of NCDHHS' guidance for child care settings.

Day camps and overnight camps are also open under Phase 2 Safer at Home, and must follow day camp guidance (also in Spanish) or overnight camp guidance (also in Spanish).

How do I get help finding care for my child(ren) because my school is starting with remote learning or alternating days or weeks of in-person and remote instruction, or during other school closure periods?

How do I get help finding care for my child(ren) because my school is starting with remote learning or alternating days or weeks of in-person and remote instruction, or during other school closure periods?

Families can call a child care hotline to find child care programs that have available spaces to care for children from infants up to age 12. Parents and caregivers can call (888) 600-1685 from 8 a.m. to 5 p.m., Monday through Friday.

How can I share information about the child care hotline with others who may need child care?

How can I share information about the child care hotline with others who may need child care?

Flyers are available to provide more information about the hotline in English and Spanish.

What if I need help paying for child care?

What if I need help paying for child care?

Families may be eligible for help paying for child care through the Child Care Subsidy program. See if your family is eligible for the Child Care Subsidy program.