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NC COVID-19 »   Information For »   Child Care »   Child Care Providers

Child Care Providers

Child care facilities, day camps and overnight camps are open. Child care centers and family child care homes must follow the required NCDHHS procedures, available in the ChildCareStrongNC public health guidance (also in Spanish).

COVID-19 child care guidance is updated regularly at the NCDHHS guidance website.

DCDEE Updates

Get the latest information about changes related to COVID-19 on NCDHHS' Division of Child Development and Early Education's website.

Child care centers should also:

  • Follow guidance for child care centers. 
  • Consider dismissals if staff or absenteeism impacts the ability to remain open.
  • Take precautions to protect students and children, faculty and staff from the spread of respiratory illnesses
  • Review absenteeism policies and procedures to make sure students or children, faculty and staff are not being encouraged to attend or work if they are sick.
  • Establish a relationship with the local health department and communicate with them if you have any questions or concerns about COVID-19.
  • Share the Child Care Hotline flier with parents (English | Spanish).
  • Make sure you are getting reliable information. Be thoughtful about what you read or hear about the virus and make sure you are separating rumor from fact before forwarding information on to your students and children, faculty or staff. All North Carolinians should get up-to-date information about COVID-19 directly from reliable sources like NCDHHS and CDC.

While some may be worried or have concerns about COVID-19, it is important to not let fear and anxiety lead to social stigma toward students and staff.

Mental Health Support 

Child care teachers and staff members and their families who need mental health support can call the Hope4Healers Helpline at (919) 226-2002 throughout the COVID-19 crisis to receive help from a licensed mental health professional. Hope4Healers Helpline is available 24 hours per day, seven days a week. All calls will be confidential. Additional resources to support health and well-being can be found on the Managing Your Health page. 

Frequently Asked Questions

What should child care programs do if a child or staff member is sick?

Children and staff should remain home if they are sick. If a child or staff member develops the following symptoms, they should be sent home as soon as possible:

  • Fever
  • Chills
  • Shortness of breath or difficulty breathing
  • New cough
  • New loss of taste or smell

Review ChildCareStrongNC public health guidance (also in Spanish) for more information found on page 5.

What's the criteria for screening children or staff for illness?
Review ChildCareStrongNC public health guidance (also in Spanish) for more information. Page 17 contains a Daily Health Screening for COVID-19 for anyone entering the building.
How can I limit chances for exposure to COVID-19 at a child care center?

There are many steps child care providers can take to limit exposure to COVID-19 at their program. Review ChildCareStrongNC public health guidance (also in Spanish) for more information. Page 8 (Preventing Spread in the Classroom) provides requirements and recommendations to minimize spread of COVID-19.

How should I clean my child care facility?

Child care programs are required to follow regular cleaning protocols and use an EPA-registered disinfectant that is active against coronaviruses.

There are many other recommended actions child care programs can take to ensure a clean and hygiene environment. Review ChildCareStrongNC public health guidance (also in Spanish) and this fact sheet on safer cleaning.

Child Care

  • Child Care Information for Families
  • Child Care Providers

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Contact Information

NC Department of Health and Human Services
2001 Mail Service Center
Raleigh, NC 27699-2000
Customer Service Center: 1-800-662-7030
For COVID-19 questions call 1-888-675-4567

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