Support Services Program The COVID-19 Support Services Program was a temporary program designed to help people in 29 counties who needed social supports to safely quarantine or isolate due to COVID-19. The North Carolina Department of Health and Human Services launched the Social Support Services Program in August 2020 and the program has provided over 35,000 eligible households with support for: Financial relief to help with rent, mortgage, bills, medical care, childcare or other living expenses Home-delivered groceries or meals Transportation to and from certain locations such as doctor appointments or non-congregate shelter Medication delivery COVID-19 supplies such as face masks and hand sanitizer Connection to primary medical care As of March 29, 2021, the COVID-19 Support Services Program is winding down, which means no new services can be requested. The program was set to end when all available funds were spent. Support Services were available through early 2021 on a first come, first served basis, and the COVID-19 Support Services Program application intake period closed when the available funds were fully committed. If you still need assistance, you may be eligible for assistance through the Community Health Worker Program — available in 55 counties. Community Health Worker Program Working alongside the Support Services Program, the Community Health Worker program supports community health workers in 55 counties. These frontline public health workers connect North Carolinians with medical and social supports such as diagnostic testing, behavioral health services, education about vaccines and vaccine registration. This program will continue through June 30, 2021. Frequently Asked Questions Why were support services needed? Frontline workers often spend time in environments where they are at higher risk of exposure and less likely able to physically distance. As a result, evidence from testing in North Carolina and around the country indicates they are experiencing higher rates of infection. Often these occupations are low-wage and do not offer paid sick leave or health insurance. Without supportive services, individuals asked to quarantine or isolate due to COVID-19 are forced to choose between staying home or working to meet their financial and family needs. If people cannot stay home when they are sick, it makes it harder to slow the spread of the COVID-19. Are support services still available in my county? No — as of March 29, 2021, the COVID-19 Support Services Program is winding down, which means no new services can be requested. The program was set to end when all available funds were spent. Will the support services program return to my county? Currently, the COVID-19 Support Services Program has fully committed its available funds to processing existing applications. There is no anticipated additional funding for the COVID-19 Support Services Program, as the program has exhausted its additional funding secured in December 2020. Are there alternative programs available in my community if support services are not available? If so, what services are available? NCDHHS is currently developing a listing of county resources and services and connecting people to these resources via the Community Health Worker program. These support services will vary by county and community, but will include food and transportation services, as well as medical and social supports. Who can I contact if I have questions? For general inquiries or to be connected to a CHW, please contact (844) 628-7223. For more information or with questions, please contact Amanda Van Vleet at Amanda.VanVleet@dhhs.nc.gov, Maria Ramirez Perez at firstname.lastname@example.org and John Resendes at John.Resendes@dhhs.nc.gov.