COVID-19 Vaccine Management System (CVMS)

Introduction to the COVID-19 Vaccine Management System (CVMS)

CVMS is a secure, cloud-based system that enables vaccine management and data sharing across recipients, care providers, hospitals, agencies, and local, state, and federal governments on one common platform. Through CVMS, North Carolina health care providers are able to:

  • Manage COVID-19 vaccine inventory
  • Track COVID-19 vaccine administration
  • Exchange vaccine surplus through the Vaccine Marketplace
  • Let recipients self-schedule their appointments
  • Manage location settings

Latest Release Notes

The latest release of CVMS (Release 20.0) went live on April 21, 2022.

Some of the impacts of this release include:

  • Updated COVID-19 vaccine product names now contain cap colors, as provided by the CDC and FDA, making it easier to differentiate between products and inventory
  • Initial user details to now retained in Section B of Provider Enrollment in case this information is needed for resubmission

Watch the recorded "What's New in Release 20.0" Session

Need Assistance?

Visit the NC Vaccines Help Desk Portal.

If this is the first time you are using the NC Vaccines Help Desk Portal, select the Login button on the top right of the screen.  Select 'Register' to create a Help Desk account (this is not the same as using your NCID).

Once logged in:

  1. Select 'Vaccine Provider'
  2. Select 'Get Help'
  3. Fill out your help ticket via the intake form

Your case will be routed to the appropriate team and you will receive an e-mail notification with notes once the case has been resolved.

If you would like to speak with a Help Desk agent regarding your inquiry, you may reach us by calling (877) 873-6247. Our hours of operation are Monday through Friday, 8 a.m. to 4:45 p.m.

Additional Resources

CVMS Offline Operations – How to Proceed

Users might not always have access to the CVMS Provider Portal. Occasionally, CVMS will undergo temporary maintenance and be offline, or users might be unable to access a connected device. This should not prevent providers from administering vaccines, but vaccination records must be maintained, and later, when possible, the missing records should be added to the CVMS Provider Portal.

Please download the following printable files:

For the vaccine inventory levels, a team member must capture the required data elements identified in CVMS Inventory Levels Form. This form also mirrors the user experience of CVMS. Providers should enter the data captured offline into the CVMS as soon as possible when the CVMS is back online or providers have access to a connected device.