COVID-19 Vaccine Management System (CVMS)

COVID-19 Vaccine Management System (CVMS)

Information to support health care providers in managing and administering the COVID-19 vaccine.

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New and Noteworthy

Introduction to the COVID-19 Vaccine Management System (CVMS)

What is the COVID-19 Vaccine Management System (CVMS)?

CVMS is a secure, cloud-based system that enables vaccine management and data sharing across recipients, care providers, hospitals, agencies, and local, state, and federal governments on one common platform. Through CVMS, North Carolina health care providers are able to:

  • Enroll in the COVID-19 Vaccine Program

  • Manage COVID-19 vaccine inventory

  • Track COVID-19 vaccine administration

  • Invite their employees to register for vaccination

  • Schedule appointments

Additional information on CVMS:
What's New in Release 4.1 (PDF) 02/16/2021

What's New in Release 4.1 (mp4) 02/16/2021

Download CVMS Enrollment Roadmap

Who will use CVMS?

  • North Carolina state officials
  • Health care providers
  • Eligible employers and organizations
  • People living or working in North Carolina

The state of North Carolina will be able to:

  • Allocate vaccines to health care providers with capacity to store and handle the vaccines
  • Send vaccine supply where needed in priority
  • Identify and prioritize the most vulnerable population

Learning Materials

For Non-Health Care Organizations

Once NCDHHS approves an organization to load their employees, patients or residents in to the CVMS, the organization will be granted access to the CVMS Employer Portal. More information about the Employer Portal will be coming soon.

For Recipients

During the first phases of vaccination, recipients will need to be invited to register by their employer, health care provider or residential organization. Self-registration will become available to people in the future. To facilitate the vaccination process, people should register in the CVMS Recipient Portal prior booking an appointment with their vaccine provider. 

Learning Materials for Recipients

End-to-End Provider Enrollment Process

Before getting started in CVMS, someone from your organization should:

Enrollment can be initiated at https://covid-enroll.ncdhhs.gov.

Download CVMS Enrollment Roadmap

CVMS User Guides, Recorded Trainings and Upcoming Trainings

COVID-19 Vaccine Provider Help Center Assistance

  • Need assistance? Visit the COVID-19 Vaccine Provider Help Center.

    • Register for an account on the portal by clicking 'register' in the top right corner

      • Type in your first name, last name, business e-mail, and your registration code
      • The registration code is your provider PIN (i.e. NCA650001) which can be found on the packing lists received with your Vaccines For Children shipments, or in the top right-hand corner of a wasted/ expired report generated from the North Carolina Immunization Registry (please add “NCA” to the front of the six digit PIN#)
        • For providers who are not enrolled or may not have a PIN, you may use the following generic PIN to register: VAC2021
      • You will receive an e-mail with your username and temporary password to log into the portal and submit helpdesk cases
      • Upon login, you will be able to submit helpdesk cases via the intake form
      • Your cases will be routed to the appropriate team and you will receive an e-mail notification with notes once the case has been resolved
  • The COVID-19 Vaccine Provider Help Center is available for providers and organizations to call and receive live support for COVID-19 vaccine and CVMS questions, issues, or requests
    • Call (877) 873-6247 and select option 1 for COVID-19 questions
    • It is available during the following times:
      • Monday-Friday 7:00 AM - 7:00 PM ET
      • Saturday-Sunday 10:00 AM - 6:00 PM ET

User Guides

CVMS Offline Operations – How to Proceed

Users might not always have access to the CVMS Provider Portal. Occasionally, CVMS will undergo temporary maintenance and be offline, or users might be unable to access a connected device. This should not prevent providers from administering vaccines, but vaccination records must be maintained, and later, when possible, the missing records should be added to the CVMS Provider Portal.

Please download the following printable files:

For the vaccine inventory levels, a team member must capture the required data elements identified in CVMS Inventory Levels Form. This form also mirrors the user experience of CVMS. Providers should enter the data captured offline into the CVMS as soon as possible when the CVMS is back online or providers have access to a connected device.