COVID-19 Vaccine Information FAQs Version en Español Accessing your COVID-19 Vaccine Information How can I prove that I’ve been vaccinated? The CDC vaccination card you received when you were vaccinated for COVID-19 can serve as proof of vaccination. If you lost or don't have your CDC vaccination card, you should be able to get your vaccine information from the health care provider or location where you got your vaccine. Please contact them for a copy of your vaccination records. Many North Carolinians can also access their COVID-19 vaccine information online using the North Carolina COVID-19 Vaccine Portal. Your vaccine information can be printed or saved as a record of vaccination. I lost my CDC vaccination card. How do I get a new one? You can contact your vaccine provider to get a replacement CDC vaccination card. Many individuals can also print their vaccination information from the North Carolina COVID-19 Vaccine Portal. This document will include the same information as your COVID-19 vaccination card and serves as a valid replacement. Learn more about how to access and print your vaccination information. If you received your vaccine from a pharmacy participating in the Federal Retail Pharmacy Program or from another federal vaccine provider such as the U.S. Department of Defense, you will need to get your vaccine information directly from that provider. Does the printed or digital version of my vaccine information serve as a valid replacement for the CDC card I received from my vaccine provider? In most cases, digital copies or printouts of your vaccine information should serve as a valid replacement for the physical paper CDC card. You may also be able to use a photo of your CDC vaccination card(s). You can get your vaccine information from the health care provider or location where you got your vaccine. I could not find my vaccination information in the North Carolina COVID-19 Vaccine Portal. What should I do? If you can’t access the COVID-19 Vaccine Portal, but you were vaccinated in North Carolina at a pharmacy, grocery store, doctor's office, hospital, health department, or community event, your account may need to be activated by phone first. (This is common.) To activate your account, call the COVID-19 Vaccine Help Center at 888-675-4567 Monday through Friday from 7 a.m. until 7 p.m., or Saturday and Sunday from 8 a.m. until 4 p.m., or send us a message. Your vaccination information will not be available in the COVID-19 Vaccine Portal if you were vaccinated outside of North Carolina, in a military setting, or at a tribal or urban Indian health facility. If so, you should be able to get your vaccine information from the health care provider or location where you got your vaccine. Please contact them for a copy of your vaccination records. I received my COVID-19 vaccine from a North Carolina provider and provided my email but I am unable to log in to the North Carolina COVID-19 Vaccine Portal. What should I do? Use the “Forgot Username” and “Forgot Password” in links the portal to find your username and reset your password using the email you gave to your vaccine provider. I received a two-dose vaccination and have completed both doses but the North Carolina COVID-19 Vaccine Portal only includes one dose. What should I do? If you received a vaccine from outside North Carolina or from a federal vaccine provider such as the U.S. Department of Defense, you will need to get your vaccine information directly from that provider. It will not be reported in the North Carolina COVID-19 Vaccine Portal. If you received your vaccine from your doctor or a pharmacy but were unable to find your information in the COVID-19 Vaccine Portal, this may be due to the lag time between when you receive your vaccine and when it was reported in the Vaccine Portal. Health care providers are expected to report COVID-19 vaccines to the Vaccine Portal within 72 hours of administration. If you do not see your dose within a few days, contact your health care provider or your local health department. I’m unable to print my vaccination information from the COVID-19 Vaccine Portal, but need a copy of it. What should I do? Use the QR code on your printable vaccination information to access the information on your mobile phone and take a screenshot of the information. Save this to your photos for easy access. Read the instructions on how to use the QR code. You can also take a picture of your CDC vaccination card or your vaccine information in the COVID-19 Vaccine Portal. Providing Proof of Vaccination If asked, do I have to provide proof of vaccination? Employers, businesses, or universities can require proof that you received a COVID-19 vaccine, or a valid medical or religious exemption. Employers may ask if you have been vaccinated but cannot require that you share any other personal medical information. Businesses or events can require that attendees provide proof they have received a COVID-19 vaccination. My teen’s school/sports team/summer camp is asking for proof of vaccination. Do I have to provide it? The North Carolina Department of Public Instruction does not currently require proof that students have received a COVID-19 vaccination to participate in school-related activities. Private businesses that host summer camps or sports teams can require proof of vaccination to take part in certain activities such as sports teams or camps. My college or university is asking for proof of vaccination. Do I have to provide it? Yes. Most colleges and universities already require on-campus students to show proof that they are vaccinated against viral diseases like measles, mumps and rubella, or provide a valid religious or medical exemption. Check on the specific requirements of your school as to whether it requires proof of a COVID-19 vaccination. I am a business owner. Am I allowed to ask my employees to provide proof of vaccination? Employers in North Carolina can ask employees their vaccination status and require proof of vaccination or a valid medical or religious exemption. Employers cannot require that their employees share any other personal medical information. I am a business owner. Am I allowed to access my employees’ vaccination information through the portal? No. Only that employee has access to their personal vaccination information through the North Carolina COVID-19 Vaccine Portal. Travel Will my information in the North Carolina COVID-19 Vaccine Portal be sufficient for domestic air travel? International travel? For domestic travel within the US, airlines are not currently requiring proof of vaccination to fly. If traveling internationally, check with your destination’s Office of Foreign Affairs or Ministry of Health or the US Department of State for details about entry requirements and restrictions for arriving travelers. Entry requirements for your destination may include showing proof of a COVID-19 vaccine, a negative COVID-19 test result, or documentation of recovery from COVID-19. Some countries may additionally require a period of quarantine. If you do not follow your destination’s requirements, you may be denied entry and required to return to the United States. Privacy Is my vaccination information publicly available? Are other people able to access my information? No. Only you are able to access your vaccination information. Information about your COVID-19 vaccination is carefully managed to protect your privacy. Your immunization information will not be shared except in accordance with state and federal law. Personally identifying information is not shared with ICE or the CDC. Other Questions Am I able to access my vaccination information for other immunizations? The North Carolina COVID-19 Vaccine Portal currently only includes COVID-19 vaccination information. See our guide to locating other immunization information. Couldn’t find the answer you were looking for? Call the COVID-19 vaccine help line at 888-675-4567 Monday through Friday from 7 a.m. until 7 p.m., and on Saturday and Sunday from 8 a.m. until 4 p.m., or send a message.