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Hearing Loss Communication Guides

For Providers with Deaf, Hard of Hearing and DeafBlind Patients

  • Video-based Telehealth Guidelines
  • Guidance on Handling Calls from People with Hearing Loss
  • Communication Guide for Providers
  • Effective Communication with DeafBlind Patients During a Pandemic
  • Mobile apps to aid Communication Access
  • Clear Mask Guidance
  • Videos in ASL with Captions

For Deaf, Hard of Hearing & DeafBlind Consumers

  • Communication Access Guide at the Hospital During COVID-19
  • Communication Card with Health Providers
  • Video-based Telehealth guidelines for Deaf and Hard of Hearing Patients

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Contact Information

NC Department of Health and Human Services
2001 Mail Service Center
Raleigh, NC 27699-2000

Customer Service Center: 1-800-662-7030
For COVID-19 questions call 800-232-4636 (TTY 888-232-6348)
Visit RelayNC for information about TTY services.

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