Information for Testing Providers and Partners This page is for testing providers, partners and community organizations. Trying to find COVID-19 tests near you? The North Carolina Department of Health and Human Services offers a variety of support options for COVID-19 testing supplies dependent upon the needs of the requesting agency. Free Point-of-Care and At-Home Rapid Tests State Lab of Public Health (SLPH) Test Kits Bulk Raw Testing Materials Frequently Asked Questions Free Point-of-Care and At-Home Rapid Antigen Test Kits NCDHHS distributes FREE COVID-19 tests to community organizations that provide free COVID-19 testing in their communities. (Who can order?) There are three ways to participate. No fees may be collected for testing using any of the options below: Order FREE at-home tests for your organization: Once your registration has been approved you will receive an email with instructions on how to order tests, which are shipped twice monthly. Order FREE at-home tests and become a Community Access Point (CAP): Organizations can order free COVID-19 at-home tests from NCDHHS to distribute at fixed locations and events. Learn more about becoming a CAP. Order FREE Point-of-Care Tests: Organizations with a CLIA ID can order free Point-of-Care tests to provide free community testing. For questions related to the CAP program or rapid antigen test distribution, please submit a ticket to the NCDHHS COVID-19 Testing and Treatment Inquiry Intake Form. SVG Register Now / Order Tests Use this form to get started with registering your organization and/or ordering tests. State Lab of Public Health (SLPH) Test Kits Local Health Departments and other partners who plan to submit specimens to the SLPH for analysis can request specimen collection devices directly by emailing SLPH.email@example.com. Email requests should include the following information: Site Name EIN Number Point of contact details – name, email, and phone Delivery Address Number of specimen collection devices needed Description of how the testing supplies will be utilized Details about how the collected specimens will be returned to SLPH (i.e., large bulk shipments or smaller shipments) including any additional return shipping supply needs. All specimen collection devices requested from the SLPH must be returned to the SLPH for analysis. Questions about services offered by the SLPH can be directed to SLPH.firstname.lastname@example.org. Bulk Raw Testing Materials As of August 2022, NCDHHS is no longer supplying bulk raw testing materials such as vials of transport media and nasopharyngeal swabs. Partners in need of bulk raw materials to perform PCR testing for COVID-19 should purchase supplies from a reputable wholesaler. Frequently Asked Questions What are Community Access Points? NCDHHS is partnering with community organizations for test distribution. Organizations willing to open their doors to the public to distribute free tests can register to become Community Access Points. At Community Access Points, individuals over the age of 14 can pick up 10 tests per person, per visit. No reporting or documentation is required, and tests must be provided free of charge. NOTE: Organizations that are unable to open their doors to the public (e.g. domestic violence shelters, K12 schools) can still order free tests: Order online. How does my community organization become a Community Access Point? If your organization already receives free COVID-19 tests from NCDHHS, please use this survey to register as a Community Access Point. If your organization has never ordered free COVID-19 tests from NCDHHS, please use this survey to register as a Community Access Point AND order tests. How do I find more detailed information on how to order free at-home tests for my community organization? Review the Onboarding presentation for more details. How can I help promote COVID-19 testing? There are flyers, fact sheets and social media graphics available for download in our COVID-19 Communications toolkit. Please share the resources on our website including COVID-19 Testing FAQs, How to Test at Home, and our Test Finder Map. How can my organization use the free COVID-19 At-Home or Point-of-Care tests provided by NCDHHS? All tests from NCDHHS must be provided for free to the public. Organizations are not allowed to charge residents any fees, charges, or exchange of services for the tests. Who can order free COVID-19 At-Home or Point-of-Care tests? Assisted Living Facilities, Long-Term Care Facilities, Adult Care Homes and/or PACE Programs, Skilled Nursing Facilities, Home Care Agency or Hospice Agency or Provider Community Based Organization, Community Health Worker Program or Agency, Healthier Together First Responders (Emergency Management, Emergency Medical Services, Fire Department, Law Enforcement Agency), Corrections Facility and/or Detention Center, Emergency Medical Services K12 School, Summer Camp (Day or Overnight), Childcare/Preschools Local Health Department, NC Free and Charitable Clinic, Rural Health Clinics, Tribal Health Clinics, Disproportionate Share Hospitals, Federally Qualified Health Centers (FQHC), Behavioral Health Facility Service Providers During a surge in COVID-19 cases, NCDHHS may expand this partner list to ensure accessibility and reduce any supply chain barriers. Please submit a ticket to the NCDHHS COVID-19 Testing and Treatment Inquiry intake form for updates on the shipping address. When does the ordering period close for free tests? The order period closes every other Monday at 10 a.m. EST. Tests are shipped the following week on Tuesday – Thursday. For your first order, please order enough tests for at least six weeks or more if storage capacity is available. Download Ordering Calendar for September-January How do I properly store my tests? Store tests in a locked, climate-controlled room with approaching expiration dates visible, so that you can easily access them. Please check the tests’ expiration dates. Use the tests that are close to expiring first. The most up-to-date information on storage can be found on the FDA website. If cases begin to rise, will there be an emergency ordering period for free tests? No, the order periods will remain every two weeks. Currently, we are unable to facilitate emergency ordering periods. If you notice an uptick in cases, please increase your normal ordering quantity. How many tests should I initially order for my organization? For your first order, please order enough tests for at least six weeks or more if storage capacity is available. Currently, we are unable to facilitate emergency ordering periods. If you notice an uptick in cases, please increase your normal ordering quantity. How many tests come in a box or on a pallet? A standard shipping box may contain 50-200 tests depending on the brand. Pallets normally have more than 8,000-12,000 tests. Organization must be able to receive a pallet if they order more than 8,000 tests. Is a CLIA ID required? A CLIA ID is required for organizations who order point-of-care antigen tests. A CLIA ID is NOT required to order at-home tests. Please email email@example.com to learn more about CLIA requirements. Will I receive confirmation that my order has been approved? Your testing coordinator, order point-of-contact, and delivery point-of contact will receive the following email confirmations: Within 24 Hours - Confirmation that your test request has been received End of Ordering Period – After the ordering period closes, confirmation that your test request has been approved. *Includes information on test quantity and type Shipping Email – Facilities will receive an email from FedEx with tracking number. What if I need to update my shipping address? Please submit a ticket to the NCDHHS COVID-19 Testing and Treatment Inquiry intake form for updates on the shipping address. Where do I find my CAP listing? Please visit the COVID-19 Test Finder Map. How do I add a new CAP listing or update a current CAP listing? Please use our survey to add or update a CAP listing. If I choose not to become a CAP, can I still receive free COVID-19 tests? If your organization is providing the test for free use in the community, you can continue to order FREE COVID-19 Tests. NCDHHS understands not all organization are the right fit for the Community Access Point program. What type of reporting or documentation is required? There are no reporting requirements when receiving FREE COVID-19 At-Home or Point of Care Tests from NCDHHS. All organizations must complete an attestation form attesting that they will provide the test for free in the community. What happens after I complete the CAP survey? NCDHHS confirms that your organization has received an order of at-home tests in the past 60 days. If you organization has a recent order, your information will be added to the COVID-19 Test Finder webpage on Tuesday or Thursday by end of day. If you have never received tests from NCDHHS, you will receive an email with more information on how to place. If you have recently placed an order, NCDHHS will upload your information to the COVID-19 Test Finder webpage once your tests have arrived.